Information for You

At Simply Perfection we want you to have the best experience when ordering from our shop. If there is anything we can do to help please don't hesitate to get in touch.

Return & Refunds

Non-Customised Items
If you wish to return a non-customised / personalised item you can do so within 14 days of receiving your order. Once returned and once item is inspected a refund will be issued (minus delivery costs). Please get in touch via the contact me section if you wish to return or discuss your item. We reserve the right to refuse or decline any refunds.
Customised/Personalised Items
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Due to the items being customised to order or personalised we do not accept returns or issue refunds on these items with the exception to faulty items in which case please get in touch and follow instruction on faulty orders.
Faulty Orders
We are extremely sorry if you have received your item and its not simply perfection. If you contact us via the contact me section we will do our upmost to rectify the problem. Please include your name, email address, order number and details of the fault when contacting. We will request pictures of the problem to help us resolve it for you.

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Important Information

Shipping Information

Our current turnaround for delivering your products is between 7-10 working days approximately. We will always aim to get the products out to you as quickly and efficiently as we can. From receiving your order as its custom made we can take upto 4-7 working days to fulfil your order before it is dispatched. We estimate a further 3-5working days for your order to arrive. Unfortunately once we have dispatched your order the timing is down to the courier and if they are experiencing delays it may effect your delivery time. Please allow the full 10 working days before contacting us with any queries regarding your order.

Shipping Methods

Our shipping methods are as follows.

Royal Mail 2nd class signed for - Should take 2-3 working days from dispatch.

Tracked via Courier- Approx 2 working days ( The courier may vary for this option).

Please remember these times are from when we dispatch your order.

Shipping price will be calculated at checkout depending on weight of your items.

Returns & Refunds

If you wish to return a non-customised / personalised item you can do so within 14 days of receiving your order. Once returned and once item is inspected a refund will be issued (minus delivery costs). Please get in touch via the contact me section if you return right refuse

Information for You

Return & Refunds

Non-Customised Items

Customised/Personalised Items

Faulty Orders

Important Information

Shipping Information

Shipping Methods

Returns & Refunds